Job Description
The role involves managing and expanding relationships with government clients across Europe, the Middle East, and Africa, helping them utilize Planet's satellite imagery and geospatial solutions for environmental monitoring, emergency response, and land management, while driving adoption and providing customer support.
Key Responsibilities
- Manage and expand relationships with government customers across Europe, Middle East, and Africa
- Ensure customers effectively integrate Planet's imagery and geospatial solutions into their workflows
- Identify expansion opportunities within existing accounts and collaborate on renewals and upsells
- Facilitate training, onboarding, and best practices for using Planet data in GIS and remote sensing workflows
- Advocate for customer feedback to inform product enhancements and feature development
- Collaborate with sales, product, and marketing teams to support customer needs and develop case studies
Requirements
- Four years of experience in Customer Success, account management or similar roles, ideally supporting government organizations as a customer.
- Bachelor’s degree from an accredited institution.
- Advanced working knowledge of remote sensing, GIS or geospatial imagery products.
- Ability to develop long-term strategic plans for each customer that align with their policy goals, project timelines, and budget cycles.
- Solid organizational skills to manage multiple customers at once, prioritize tasks, and keep projects on track.
- Ability to successfully communicate and coordinate with international customers and sales teams.
- Solid problem solving skills, proactive work style and ability to work independently.
- Ability to translate customer challenges into solutions using Planet’s data and services.
- Professional working proficiency in English, the language of the company.
- Excellent verbal and written communication skills.
- Willingness to travel.
Benefits & Perks
Paid time off including vacation, holidays and company-wide days off
Employee Wellness Program
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Volunteering Paid Time Off
Ready to Apply?
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