IT Support Specialist
panthalassaPortland, Oregon
Full Time
Posted October 25, 2025
$75k - $95k
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Job Description
An IT Support Specialist responsible for providing technical support for various workplace technologies, troubleshooting issues, managing documentation, and supporting the company's IT infrastructure in a fast-growing renewable energy startup environment.
Key Responsibilities
- Provide end-user support for laptops, mobile devices, AV systems, printers, and network equipment.
- Manage and resolve support requests through ticketing systems and direct communication channels.
- Administer and support corporate productivity tools such as Slack, Google Workspace, Atlassian, and Microsoft Office.
- Support employee onboarding and offboarding by provisioning and deprovisioning accounts and devices.
- Document support processes and maintain an internal knowledge base.
- Manage inventory and storage of technology peripherals and equipment.
- Assist in office build-outs and setup of new technology and equipment.
- Troubleshoot and resolve technical issues across multiple operating systems and hardware.
- Support and maintain mobile device management (MDM) tools and automate workflows.
- Participate in projects related to cybersecurity, infrastructure, and IT systems architecture.
Requirements
- Two years of experience in technical support, desktop support, or a related role.
- Strong troubleshooting skills across multiple operating systems including Windows, macOS, and Linux, as well as mobile devices.
- Comfort with administration and governance of corporate productivity tools such as Google Workspace, Slack, Confluence, and Jira.
- Skills in supporting A V equipment, printers, and networking basics such as patching cables.
- Excellent communication and customer service skills, with the ability to work directly with people to solve problems.
- A process-oriented mindset with attention to detail in documentation.
- Ability to be flexible and adaptive in a fast-growing, evolving environment.
- This is an on-site role in Portland, Oregon, requiring the candidate to work in the office.
Benefits & Perks
Cash compensation of 75,000 - 95,000
Equity in the company
Flexible paid time off
Health insurance (100% paid for full-time employees, partners, and dependents)
Dental insurance (33% paid by the company for employees, 100% for partners and dependents)
Vision insurance (100% paid by the company for employees, partners, and dependents)
Disability insurance (100% paid by the company)
Ability to contribute to tax-advantaged accounts including 401(k), health FSA, and dependent care FSA
Relocation assistance
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