Support Technician
Palmetto Clean TechnologyLocation not specified
Full Time
Posted December 4, 2025
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Job Description
A Support Technician role focused on providing technical assistance to employees, primarily in the Philippines, by managing and troubleshooting core IT systems, hardware, and software, while ensuring high customer satisfaction and effective support processes.
Key Responsibilities
- Provide technical support and assistance to employees, primarily in the Philippines, via remote channels such as Slack, email, and Salesforce.
- Manage and maintain core systems including account management, hardware troubleshooting, setup, and light maintenance.
- Assist with onboarding and offboarding of employees, including equipment ordering and setup.
- Troubleshoot and resolve basic hardware and software issues, including password resets and software installations.
- Record, track, and resolve service requests using Salesforce Service Cloud, escalating complex issues as needed.
- Create, update, and document internal policies, standards, and technical support procedures.
- Train and educate employees on applications, system tools, and technical processes.
- Troubleshoot issues on Windows and Mac laptops, including setting up and deploying new devices.
Requirements
- Minimum 1-3 years of experience or similar work history in IT support or related roles.
- A confident and skilled support technician with an equal passion for technology and customer service.
- Ability to confidently prioritize and work through tasks daily.
- Approach challenges and requests with a can-do attitude, being helpful, thoughtful, and considerate of customers.
- Ability to take ownership of tasks and follow through to ensure complete resolution with limited supervision.
- Basic understanding of IT systems and a desire to expand knowledge of MDM, SSO SAML, AntiVirus, Scripting, Automations, and Onboarding Offboarding systems.
- Strong written and verbal communication skills.
- Experience providing remote technical support to end-users via Slack, email, and Salesforce.
- Experience troubleshooting Windows and Mac laptops, including setting up and deploying new laptops for remote employees.
- Experience assisting with account management, hardware troubleshooting and setup, light maintenance, access requests, onboarding, and offboarding.
- Experience managing and maintaining core systems such as Google, OneLogin, Salesforce, Slack, Atlassian Products, Office 365, Intercom, Bitdefender, Rippling, Zoom, 1Password.
- Ability to quickly and courteously respond to assigned tickets/tasks in accordance with SLA guidelines, primarily via Salesforce Service Cloud.
- Experience recording, tracking, and resolving service requests related to hardware and software issues using Salesforce.
- Ability to assist in creating, updating, and documenting internal policies and standards for network access to core systems.
- Willingness to assist with training, educating, and communicating technical knowledge to employees when required.
- Employment contingent upon the successful completion of a background check.
Benefits & Perks
unlimited PTO
medical coverage
dental coverage
vision coverage
paid parental leave
retirement plans
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