Senior Business Operations Director
Palmetto Clean TechnologyCharlotte, North Carolina
Full Time
Posted October 20, 2025
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Job Description
The Senior Business Operations Director leads the company's strategic planning, operational rhythm, and high-impact projects, partnering with leadership to drive business growth, optimize performance, and implement organizational changes in a fast-paced, growth-oriented environment.
Key Responsibilities
- Lead the company's Operating Rhythm, including corporate strategy, investment decisions, and performance tracking.
- Facilitate monthly and weekly business reviews across business units.
- Lead high-impact, high-complexity projects such as incubating new concepts, resolving critical problems, and managing stakeholder communications.
- Partner with leadership and business units to evaluate new ideas, establish OKRs, and develop operational scorecards.
- Manage top-priority projects by creating progress reports and ensuring successful completion.
- Develop and execute communication plans to support organizational initiatives.
- Build cross-functional relationships and establish trust as a business partner.
- Leverage data and analytics to inform strategic decisions and optimize key metrics.
- Identify and develop business cases for growth initiatives and operational improvements.
- Support organizational change management to facilitate operational scaling and process adjustments.
Requirements
- Ten (10) years of work experience in a relevant field with cross-functional and collaborative management experience, and a track record of utilizing data to drive business impact.
- Ideal experience in complex operational or marketplace businesses.
- Strong executive presence with strong communication skills.
- Strong organizational skills, attention to detail, ability to prioritize, and a strong bias for solving problems.
- Outstanding strategic planning skills and the ability to translate complex company objectives into actionable plans.
- Data-oriented with the ability to leverage analytics to inform key decisions, including sharing metrics from previous operations managed and extensive knowledge of the latest systems platforms.
- Ability to create dashboards to reflect key metrics and understand how and when to optimize for each metric.
- History of identifying and developing business cases for strategic growth initiatives and shepherding operational improvements from ideation to implementation.
- Experience working at an organization or within a business unit that experienced significant growth.
- Comfortable operating in a lean, fast-moving environment and able to wear multiple hats, adjusting processes and systems as the company scales.
- Ability to create structure in ambiguous, fast-moving environments.
- Demonstrated success in managing multiple stakeholders, resolving conflicts within teams, prioritizing, and driving results with a high emphasis on quality.
- Advanced data skills, including proficiency in Excel, Sheets, and Looker.
- Undergraduate degree is required.
- Employment is contingent upon the successful completion of a background check.
Benefits & Perks
unlimited PTO
medical coverage
dental coverage
vision coverage
paid parental leave
retirement plans
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