Inside Sales - HVAC
Palmetto Clean TechnologyCharlotte, North Carolina
Full Time
Posted October 20, 2025
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Job Description
The Inside Sales - HVAC role involves managing direct-to-consumer leads and inquiries related to renewable energy products, providing customer support, guiding sales processes, and collaborating with internal teams to ensure excellent customer experience and promote product adoption in a fast-paced environment.
Key Responsibilities
- Manage and respond to inbound ecommerce customer inquiries and support tickets promptly and effectively.
- Guide and support the sales process through multiple touchpoints to complete energy product sales.
- Coordinate with internal teams and external partners to ensure customer satisfaction and meet service level objectives.
- Engage with customers to upsell products, promote referral programs, and improve Net Promoter Score.
- Collaborate on the development and optimization of customer self-service workflows and ecommerce processes.
- Assist in the evaluation and improvement of internal processes to enhance customer experience and operational efficiency.
Requirements
- Possess a Bachelor's degree (BS or BA preferred).
- Enjoys working in a fast-paced rapidly changing environment.
- Have a sales and customer service mindset.
- Be a problem solver with attention to detail.
- Have strong computer skills, specifically G Suite.
- Ability to work independently as well as in a team.
- Be an excellent communicator, both written and verbal.
- Employment is contingent upon the successful completion of a background check.
Benefits & Perks
unlimited PTO
medical, dental, and vision coverage
paid parental leave
retirement plans
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