Service Operations Scheduler
Palmetto Clean TechLocation not specified
Full Time
Posted November 20, 2025
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Job Description
The Service Operations Scheduler coordinates and manages the scheduling of site visits for solar system technicians, ensuring timely and efficient service delivery while maintaining clear communication with customers and internal teams.
Key Responsibilities
- Coordinate, schedule, and confirm customer site visits for Field Service Technicians across multiple regions and time zones
- Serve as the primary scheduling liaison for customers, maintaining proactive and empathetic communication
- Optimize technician routes and workloads to increase efficiency and reduce travel time and costs
- Review technician capacity and availability daily to create accurate and achievable schedules
- Collaborate with internal teams to ensure readiness for scheduled visits, including materials and access requirements
- Verify customer availability, access instructions, and pre-visit requirements to ensure successful appointments
- Monitor work order queues to ensure timely scheduling within SLA targets
- Escalate scheduling risks, technician constraints, or delays to leadership
- Maintain accurate documentation of scheduling activities and customer communications in CRM platforms
Requirements
- Minimum of 2 years of experience in a customer, tech, or sales support role preferred.
- A high degree of proactiveness, adaptability, and resourcefulness to excel in a dynamic, fast-paced environment.
- Customer service mindset.
- Problem solver with attention to detail.
- Strong enterprise software skills including G Suite and Salesforce.
- Ability to work independently as well as in a team.
- Excellent communication skills, both written and verbal.
- Knowledge of the construction or solar industry is preferred.
- Employment is contingent upon the successful completion of a background check.
Benefits & Perks
unlimited PTO
medical coverage
dental coverage
vision coverage
paid parental leave
retirement plans
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