Asset Performance Specialist
Palmetto Clean TechLocation not specified
Full Time
Posted October 27, 2025
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Job Description
The Asset Performance Specialist is responsible for monitoring, analyzing, and maintaining the performance of residential solar systems to ensure their long-term reliability and efficiency, collaborating with internal teams to resolve issues and improve system operations.
Key Responsibilities
- Conduct performance verification testing (PVT) on residential solar systems to ensure proper operation and system health
- Analyze system data to identify trends, underperformance, or operational anomalies
- Investigate root causes of performance issues such as equipment faults, shading, soiling, or design inconsistencies
- Collaborate with internal teams to resolve customer and hardware-related issues
- Maintain accurate case documentation, including findings, actions taken, and resolutions
- Track performance metrics to ensure timely handling of cases within SLAs
- Support system redesign and re-contracting efforts when misdesigns are identified
- Communicate with cross-functional teams to align on priorities and customer outcomes
- Identify recurring performance issues and share insights to improve operational processes
- Suggest enhancements to tools, processes, and documentation for continuous improvement
Requirements
- Bachelor's degree (BS or BA) is preferred.
- Minimum of 2 years of experience in a customer, tech, or sales support role is preferred.
- Proactive, adaptable, and resourceful with the ability to excel in a dynamic, fast-paced environment.
- Customer service mindset with strong problem-solving skills and attention to detail.
- Strong enterprise software skills, including proficiency in G Suite, Salesforce, and Zendesk.
- Ability to work independently as well as collaboratively within a team.
- Excellent written and verbal communication skills.
- Ability to perform performance verification testing (PVT) on residential solar systems to ensure proper operation and system health.
- Ability to analyze system data to identify trends, underperformance, or operational anomalies.
- Ability to investigate root causes of performance issues such as equipment faults, shading, soiling, or design inconsistencies.
- Experience in maintaining accurate and detailed case documentation, including findings, actions taken, and final resolutions.
- Ability to track performance metrics to ensure cases are handled within defined service level agreements (SLAs).
- Ability to support system redesign and re-contracting efforts when misdesigns are identified.
- Ability to communicate effectively with cross-functional teams to align on priorities, next steps, and customer outcomes.
- Willingness to support continuous improvement efforts by suggesting enhancements to tools, processes, and documentation.
- Employment contingent upon the successful completion of a background check.
Benefits & Perks
unlimited PTO
medical coverage
dental coverage
vision coverage
paid parental leave
retirement plans
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