Asset Performance Specialist
Palmetto Clean TechLocation not specified
Full Time
Posted October 27, 2025
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Application opens on company website
Job Description
The Asset Performance Specialist is responsible for monitoring, analyzing, and maintaining the performance and reliability of residential solar systems, collaborating with internal teams to troubleshoot issues and ensure optimal system operation.
Key Responsibilities
- Conduct performance verification testing (PVT) on residential solar systems to ensure proper operation and health.
- Analyze system data to identify trends, underperformance, or operational anomalies.
- Investigate root causes of performance issues such as equipment faults, shading, soiling, or design inconsistencies.
- Collaborate with internal teams to resolve customer and hardware-related issues.
- Maintain detailed case documentation, including findings, actions taken, and resolutions.
- Track performance metrics to ensure timely case handling within SLAs.
- Support system redesign and re-contracting efforts when misdesigns are identified.
- Communicate with cross-functional teams to align on priorities and customer outcomes.
- Identify recurring performance issues and share insights to improve operational processes.
- Suggest enhancements to tools, processes, and documentation for continuous improvement.
Requirements
- Bachelor's degree (BS or BA) is preferred.
- Minimum of 2 years of experience in a customer, tech, or sales support role is preferred.
- Proactive, adaptable, and resourceful attitude to excel in a dynamic, fast-paced environment.
- Customer service mindset.
- Strong problem-solving skills with attention to detail.
- Ability to analyze system data to identify trends, underperformance, or operational anomalies.
- Experience conducting performance verification testing (PVT) on residential solar systems to ensure proper operation and system health.
- Ability to investigate root causes of performance issues such as equipment faults, shading, soiling, or design inconsistencies.
- Experience collaborating with internal teams such as Field Service, Service Project Coordinators, and Partner Management to resolve customer and hardware-related issues.
- Ability to maintain accurate and detailed case documentation, including findings, actions taken, and final resolutions.
- Track record of monitoring and ensuring performance metrics are within service level agreements (SLAs).
- Ability to support system redesign and re-contracting efforts when misdesigns are identified.
- Effective communication skills to align with cross-functional teams on priorities, next steps, and customer outcomes.
- Ability to identify recurring performance issues and share insights to improve operational processes.
- Willingness to contribute to continuous improvement efforts by suggesting enhancements to tools, processes, and documentation.
- Strong enterprise software skills including G Suite, Salesforce, and Zendesk.
- Ability to work independently as well as in a team.
- Employment contingent upon the successful completion of a background check.
Benefits & Perks
unlimited PTO
medical coverage
dental coverage
vision coverage
paid parental leave
retirement plans
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