Asset Performance Specialist
Palmetto Clean TechLocation not specified
Full Time
Posted October 27, 2025
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Application opens on company website
Job Description
The Asset Performance Specialist is responsible for monitoring, analyzing, and maintaining the performance of residential solar systems to ensure their long-term reliability and efficiency, collaborating with internal teams to resolve issues and improve system operations.
Key Responsibilities
- Conduct performance verification testing (PVT) on residential solar systems to ensure proper operation and system health.
- Analyze system data to identify trends, underperformance, or operational anomalies.
- Investigate root causes of performance issues such as equipment faults, shading, soiling, or design inconsistencies.
- Collaborate with internal teams to resolve customer and hardware-related issues.
- Maintain accurate case documentation, including findings, actions taken, and resolutions.
- Track performance metrics to ensure timely case handling within SLAs.
- Support system redesign and re-contracting efforts when misdesigns are identified.
- Communicate with cross-functional teams to align on priorities and customer outcomes.
- Identify recurring performance issues and share insights for operational improvements.
- Suggest enhancements to tools, processes, and documentation for continuous improvement.
Requirements
- Conduct performance verification testing (PVT) on residential solar systems to ensure proper operation and system health.
- Analyze system data to identify trends, underperformance, or operational anomalies.
- Investigate root causes of performance issues such as equipment faults, shading, soiling, or design inconsistencies.
- Collaborate with Field Service, Service Project Coordinators, and Partner Management teams to resolve customer and hardware-related issues.
- Maintain accurate and detailed case documentation, including findings, actions taken, and final resolutions.
- Track performance metrics to ensure cases are handled within defined service level agreements (SLAs).
- Support system redesign and re-contracting efforts when misdesigns are identified.
- Communicate effectively with cross-functional teams to align on priorities, next steps, and customer outcomes.
- Identify recurring performance issues and share insights with the broader team to improve operational processes.
- Contribute to continuous improvement efforts by suggesting enhancements to tools, processes, and documentation.
- Possess a Bachelor's degree (BS or BA) or higher.
- Have a minimum of 2 years of experience in a customer, tech, or sales support role.
- Demonstrate a high degree of proactiveness, adaptability, and resourcefulness to excel in a dynamic, fast-paced environment.
- Maintain a customer service mindset.
- Be a problem solver with attention to detail.
- Have strong enterprise software skills, including proficiency with G Suite, Salesforce, and Zendesk.
- Ability to work independently as well as in a team environment.
- Possess excellent written and verbal communication skills.
- Employment is contingent upon the successful completion of a background check.
Benefits & Perks
unlimited PTO
medical coverage
dental coverage
vision coverage
paid parental leave
retirement plans
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