Customer Service Advisor - Energy (Manchester)
Octopus EnergyManchester, United Kingdom
Full Time
Posted March 27, 2025
$25k - $25k
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Application opens on company website
Job Description
A customer service role focused on engaging in meaningful conversations, problem-solving, and making a positive impact in the energy industry, with opportunities for hybrid working and career development in a fast-paced environment.
Key Responsibilities
- Engage in real conversations with customers to understand their energy needs and issues
- Solve customer problems related to energy services effectively
- Participate in activities such as group exercises, role plays, and interviews to demonstrate skills and company culture
Requirements
- Ability to demonstrate skills and knowledge through a first stage interview, which may include recording responses to pre-set questions or a live conversation with the recruitment team.
- Ability to participate in a prep call with a member of the Talent Team after the first interview to understand what is needed to succeed in the next stage.
- Willingness to participate in a Discovery Day that involves meeting potential colleagues and engaging in activities such as group exercises, role plays, and one-on-one interviews to assess cultural fit and work capabilities.
- Willingness to attend a final interview at the office, where the candidate will meet two members of the leadership team and have the opportunity to ask questions and view the work environment.
- Full-time availability to work in a role based in Central Manchester with immediate start date.
- Must be able to work the full hours required for the role, as it is a full-time position.
- Must be able to start immediately.
- Must be able to communicate effectively and participate in interviews and activities as part of the selection process.
Benefits & Perks
Salary: 24,900
Hybrid working: WFH 2 days for those out of training and performing well
EV salary sacrifice to drive electric and save
Cycle-to-work scheme
Share options to own a little piece of the company
Fully stocked kitchens and snacks
Weekly family dinner catch-ups
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