Job Description
A Customer Success Engineer responsible for resolving customer inquiries, diagnosing issues, and collaborating with development teams to enhance the company's smart energy solutions, particularly within the Residential Flex product line that leverages residential devices to optimize renewable energy use.
Key Responsibilities
- Manage customer cases by answering queries and diagnosing issues within applications
- Perform root cause analysis to identify underlying problems
- Collaborate with development teams to address customer requests and issues
- Deep dive into applications and physical infrastructure to troubleshoot problems
- Deliver value to customers through technical support and problem-solving
Requirements
- Experience in answering customer questions, performing root cause analysis, and marshalling requests to development teams within a collaborative, community-based environment.
- Ability to deep dive into applications to diagnose issues and resolve customer queries.
- Technical proficiency to operate in both highly agile software development environments and waterfall projects involving physical infrastructure.
- Strong problem-solving skills with a focus on delivering value to customers.
- Natural inquisitiveness and people-oriented attitude to effectively manage case inquiries and customer interactions.
- Continuous learner mindset to adapt and grow within a fast-paced, evolving energy technology industry.
Benefits & Perks
Competitive salary and compensation
Work environment that is recognized as a Great Place to Work in multiple countries
Recognition as one of the Best Workplaces on Glassdoor in the UK with a score of 4.7
Inclusive and accommodating interview process for individuals with specific needs
Equal opportunity employer with a commitment to diversity and non-discrimination
Ready to Apply?
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