Customer Operations Specialist
Octopus EnergyLondon, United Kingdom
Full Time
Posted January 7, 2026
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Job Description
A Customer Operations Specialist responsible for guiding and supporting drivers through their electric vehicle leasing journey, primarily via phone, ensuring high-quality service and a positive customer experience from order to vehicle return.
Key Responsibilities
- Guide drivers through their leasing journey from order to return
- Act as the primary point of contact for drivers, providing high-quality customer service
- Manage logistics updates and communicate them effectively to drivers
- Resolve customer complaints and turn them into positive experiences
- Support drivers throughout their transition to zero-carbon driving
Requirements
- Experience in delivering high-quality customer service, acting as the primary point of contact for customers over the phone
- Ability to guide customers through complex logistics updates and turn potential complaints into positive reviews
- Experience managing a customer journey from order placement to vehicle return, ensuring customer support throughout the process
- Excellent communication skills to provide reassuring conversations and handle customer inquiries effectively
- Ability to work in a hybrid role with a minimum of 2 days in the office per week, in either London or Brighton
- Strong empathy and honesty in interactions with customers
- Ability to handle customer support related to leasing processes and transition to zero-carbon driving
Benefits & Perks
Hybrid work schedule with at least 2 days in the office per week in London or Brighton
Fair pricing for services
Supportive and inclusive work environment
Tools and environment provided to unleash potential
Equal opportunity employer with commitment to fairness and diversity
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