Customer Operations Specialist
Octopus EnergyLondon, United Kingdom
Full Time
Posted January 7, 2026
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Job Description
A Customer Operations Specialist responsible for guiding and supporting drivers throughout their electric vehicle leasing journey, primarily via phone, ensuring high-quality service and a positive customer experience.
Key Responsibilities
- Guide drivers through their leasing journey from order to return
- Act as the primary point of contact for drivers, providing high-quality support
- Manage complex logistics updates and communicate them reassuringly to drivers
- Address and resolve potential complaints to ensure customer satisfaction
- Support drivers over the phone, turning complex information into clear conversations
Requirements
- Experience in delivering high-quality customer service, preferably over the phone, and ability to turn complex logistics updates into reassuring conversations.
- Ability to manage the customer journey from the point an order is placed until the vehicle is returned, ensuring the customer feels supported every step of the way.
- Strong communication skills, with the ability to act as an expert guide through the transition to zero-carbon driving.
- Demonstrated ability to handle potential complaints effectively and convert them into positive reviews, such as a 5-star Trustpilot review.
- Ability to work in a hybrid role with a minimum of 2 days in the office per week, in either London or Brighton.
Benefits & Perks
Hybrid work schedule with a minimum of 2 days in the office per week in London or Brighton
Opportunity to work for a startup focused on electric vehicle leasing and sustainable change
Inclusive and fair work environment with accommodations available upon request
Being part of a well-established group (Octopus Energy Group) with diverse subsidiaries
Potential to contribute to environmentally impactful work in the electric vehicle industry
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