Customer Operations Specialist

Octopus Energy

London, United Kingdom

Full Time

Posted January 7, 2026

Electric Vehicles

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Job Description

A Customer Operations Specialist responsible for guiding and supporting drivers throughout their electric vehicle leasing journey, primarily via phone, ensuring high-quality service and a positive customer experience.

Key Responsibilities

Guide drivers through their leasing journey from order to return
Act as the primary point of contact for drivers, providing high-quality support
Manage complex logistics updates and communicate them reassuringly to drivers
Address and resolve potential complaints to ensure customer satisfaction
Support drivers over the phone, turning complex information into clear conversations

Requirements

Experience in delivering high-quality customer service, preferably over the phone, and ability to turn complex logistics updates into reassuring conversations.
Ability to manage the customer journey from the point an order is placed until the vehicle is returned, ensuring the customer feels supported every step of the way.
Strong communication skills, with the ability to act as an expert guide through the transition to zero-carbon driving.
Demonstrated ability to handle potential complaints effectively and convert them into positive reviews, such as a 5-star Trustpilot review.
Ability to work in a hybrid role with a minimum of 2 days in the office per week, in either London or Brighton.

Benefits & Perks

Hybrid work schedule with a minimum of 2 days in the office per week in London or Brighton

Opportunity to work for a startup focused on electric vehicle leasing and sustainable change

Inclusive and fair work environment with accommodations available upon request

Being part of a well-established group (Octopus Energy Group) with diverse subsidiaries

Potential to contribute to environmentally impactful work in the electric vehicle industry

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