Job Description
A Shift Supervisor at Nuro is responsible for leading and managing a team of AV operators, overseeing hiring, training, performance management, and operational execution to ensure the successful deployment of autonomous vehicle technology.
Key Responsibilities
- Hire, onboard, and develop a team of AV operators
- Manage operator performance through reviews, feedback, and coaching
- Oversee start and end of shift activities, including attendance and data management
- Coordinate with planning teams to ensure operator readiness and training for new features
- Respond to operator and onsite incidents according to established procedures
- Monitor and analyze team performance, identifying areas for improvement
- Collaborate cross-functionally to implement continuous improvement projects
- Share best practices and drive standardization across locations
Requirements
- At least 2 years experience managing teams of at least 10 direct reports, including hiring, performance managing, coaching, and mentoring or relevant work experience.
- Ability to lead and manage a team of 20 operators, providing feedback, guidance, and coaching to ensure training competency is up to date.
- Experience conducting performance reviews of team members in line with performance evaluation metrics and working with stakeholders to update these metrics as needed.
- Experience running the interview process and executing onboarding for new hires in accordance with the company's onboarding plan, including developing interview and onboarding processes and grading rubrics in collaboration with the Learning & Development team.
- Understanding of US Labor laws, Employment laws, and Driving laws.
- Ability to work a flexible schedule that includes nights, evenings, and weekends to meet business needs.
- Strong problem-solving skills with the initiative to resolve issues independently.
- Comfortable reviewing data and analyzing performance metrics.
- Exceptional interpersonal and communication skills.
- Ability to work in a fast-paced, dynamic environment and assist where needed.
- A friendly, positive attitude with a willingness to learn and grow.
- Physical ability to perform Start of Shift and End of Shift activities, including capturing operator attendance, supporting software burns and data importing, and preparing operator keys and disks.
- Willingness to actively review weekly plan versus actual performance, identify deviations, and implement action items.
- Ability to work cross-functionally with other organizations and manage continuous improvement processes and projects to enhance efficiency and throughput.
Benefits & Perks
Compensation/salary range between $68,150 and $92,000 depending on experience and qualifications
Annual performance bonus
Equity
Competitive benefits package
Flexible work schedule including nights, evenings, and weekends
Ready to Apply?
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