Job Description
The Junior Control Room Operator monitors and manages the real-time operations of solar and battery energy assets, ensuring safe, reliable, and optimized performance through troubleshooting, alarm management, and stakeholder communication within a 24/7 operations center.
Key Responsibilities
- Monitor real-time performance of solar and battery energy storage assets using monitoring tools and SOPs
- Identify, acknowledge, analyze, and prioritize alarms and alerts, escalating critical issues as needed
- Perform basic remote troubleshooting and control actions within SOP guidelines
- Communicate with stakeholders including customers, utilities, vendors, and internal teams to coordinate issue resolution
- Manage and triage operations email inbox, routing and escalating messages according to SOPs
- Maintain accurate logs of outages, events, and resolutions for reporting and analysis
- Optimize monitoring practices, alarm configurations, and SOPs to improve safety and asset performance
Requirements
- 0 to 2 years of related experience in a technical, operations, control room, utility, or similar environment.
- High school diploma, with a preference for some post high school education, vocational or tech school.
- Ability to work 40 hours per week including weekends and holidays.
- Ability to work an 8-hour shift between the hours of 6am-10pm ET, which will be determined upon hire.
- Basic knowledge of electricity and electrical terms such as voltage, current, power, and energy.
- Ability to understand and follow Standard Operating Procedures (SOPs).
- Responds to alarms and events with a solution-oriented, service-first mindset, prioritizing safety, uptime, and contractual obligations.
- Uses SOPs, monitoring tools, and basic electrical knowledge to diagnose issues, perform basic remote troubleshooting, and recommend next steps.
- Maintains detailed records that support root cause analysis and process improvements.
- Comfortable working through repetitive tasks with great attention to detail.
- Computer competency with Microsoft Office tools including Word and Excel.
- Commitment to Nexamp’s mission and a passion for solving climate crisis issues.
- Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond the organization.
- Experience in showcasing initiative to improve current work, processes, products, and services across the organization.
- Ability to ask appropriate questions, analyze data, identify root causes of problems, and present creative solutions.
- Ability to build strong internal and external relationships with customers and stakeholders, instilling trust and loyalty.
- Eagerness to develop a fundamental understanding of how Nexamp operates and apply that knowledge to inform business decisions.
Benefits & Perks
Competitive compensation package ranging from $27 to $31 per hour
Participation in incentive programs such as annual bonuses and performance-based incentives
Eligibility to participate in the company's stock option plan
Health, dental, and vision insurance starting day one
Flexible paid time off and holiday PTO
401(k) employer-match retirement plan
Commuter benefits
Cell phone reimbursement
Access to healthy snacks, coffee, and volunteer opportunities
Company outings and social events
Ready to Apply?
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