Job Description
Provides phone-based technical support to Alarm.com dealers by troubleshooting and resolving device and system issues, with a focus on customer service and continuous learning in a fast-paced environment.
Key Responsibilities
- Provide phone-based technical support for Alarm.com products and services to dealers
- Develop troubleshooting steps to resolve technical issues and find solutions
- Share knowledge through documentation, training, and product testing
- Collaborate with team members to improve quality and service
- Participate in training to learn about products, services, and industry standards
Requirements
- Strong customer service orientation and disposition
- Interest in technology, although prior related technology expertise is not required
- Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
- Demonstrated experience with logical thinking and problem solving
- Strong technical aptitude and computer skills, including Web-based applications, Mobile applications, Excel, and Word
- Excellent written and verbal communication skills
- Fluency in Spanish, French, or Portuguese is a plus
- A self-starter who is able to operate independently within a team environment
- Bachelor's Degree, preferred
- Phone-based support skills, preferred
- Ability to learn about Alarm.com’s products, services, and devices through extensive in-house training and hands-on experience
- Willingness to work in-person at the Lawrence, KS offices as this is a hybrid position
Benefits & Perks
Competitive pay
Subsidized medical plan options
HSA with generous company contribution
401(k) with employer match
Paid holidays
Paid wellness time
Paid vacation increasing with tenure
Paid maternity and bonding leave
Company-paid disability insurance
Company-paid life insurance
FSAs (Flexible Spending Accounts)
Well-being resources and activities
Casual dress work environment
Ready to Apply?
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