Job Description
This role involves providing phone-based technical support to Alarm.com dealers, assisting with troubleshooting and ensuring device functionality, while learning about the company's products and services through extensive training in a fast-paced, collaborative environment.
Key Responsibilities
- Provide phone-based technical support for Alarm.com products and services to dealers
- Develop troubleshooting steps to resolve technical issues and find solutions
- Share knowledge through documentation, training, and product testing
- Collaborate with team members to improve quality and service
- Participate in training to learn about Alarm.com products, services, and devices
Requirements
- Strong customer service orientation and disposition
- Interest in technology; prior related technology expertise is not required
- Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
- Demonstrated experience with logical thinking and problem solving
- Strong technical aptitude and computer skills, including Web-based applications, Mobile applications, Excel, and Word
- Excellent written and verbal communication skills
- Fluency in Spanish, French, or Portuguese is a plus (not mandatory)
- A self-starter who is able to operate independently and within a team environment
- Bachelor’s Degree preferred
- Phone-based support skills preferred
- Ability to work in-person at the Lawrence, KS office (hybrid position)
- Willingness to participate in extensive in-house training sessions and hands-on experience in setting up Alarm.com systems
Benefits & Perks
Competitive pay
Subsidized medical plan options
HSA with generous company contribution
401(k) with employer match
Paid holidays
Paid wellness time
Paid vacation increasing with tenure
Paid maternity and bonding leave
Company-paid disability insurance
Company-paid life insurance
FSAs (Flexible Spending Accounts)
Well-being resources and activities
Casual dress work environment
Ready to Apply?
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