Client Success Specialist

Metergy Solutions

New York, New York

Full Time

Posted December 16, 2025

Energy Management

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Application opens on company website

Job Description

The Client Success Specialist is responsible for maintaining strong relationships with clients by promptly addressing inquiries and requests, with opportunities for growth into management roles within the client success team.

Key Responsibilities

Maintain strong ongoing relationships with clients by responding promptly and thoughtfully to inquiries and requests
Assist clients with tasks related to utility consumption data, billing, and service issues
Support the onboarding and ongoing support of clients to ensure satisfaction and retention
Collaborate with internal teams to address client needs and improve service delivery
Identify opportunities for growth and advancement within the client success function

Requirements

The candidate must be able to quickly and thoughtfully respond to client inquiries, requests, and tasks as part of maintaining strong ongoing relationships with clients.
The candidate must have the ability to grow in the role, with opportunities for advancement into Client Success Management or similar positions.
The candidate must be able to communicate effectively with clients and team members, demonstrating strong interpersonal and customer service skills.
The candidate must be committed to providing accurate and reliable utility consumption data to building owners and occupants.
The candidate must be willing to work in a fast-paced environment with a focus on delivering high-quality service with precision.

Benefits & Perks

Excellent health coverage and life insurance benefits with no waiting period

Company-paid Long-Term Disability and Basic Life Coverage

Flexible Spending Account (FSA) options

401K plan with immediate company match

Generous Paid Time Off Plan plus 10 paid holidays

Summer hours to enjoy the weather

Regular social events such as happy hours and holiday parties

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