Client Success Manager
Metergy SolutionsNew York, New York
Full Time
Posted November 17, 2025
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Job Description
The Client Success Manager develops and maintains strong business relationships with clients, ensuring excellent service through proactive communication, understanding client needs, and collaborating across departments to deliver client-focused solutions.
Key Responsibilities
- Develop and maintain strong, positive relationships with a portfolio of clients.
- Maintain close contact with clients to understand their needs and strategic goals.
- Collaborate across departments to support client-focused solutions.
- Provide excellent client service through proactive communication and facilitation of client requests.
- Act as the first point of contact for general inquiries such as billing, products, and scheduling from landlords and property managers.
Requirements
- Develops strong, positive, business-to-business relationships with a defined portfolio of clients through maintaining close client contact and understanding the client’s needs and strategic direction.
- Collaborates within Metergy to provide cross departmental support on client focused solutions.
- Provides excellent client service through proactive communication, facilitation of client requests, and working across Metergy to resolve inquiries.
- Acts as the first point of contact for general inquiries such as billing, products, scheduling, etc., for Landlords and Property Managers.
Benefits & Perks
Excellent health coverage and life insurance benefits with no waiting period
Company-paid Long-Term Disability and Basic Life Coverage
Flexible Spending Account (FSA) options
401K plan with immediate company match
Generous Paid Time Off Plan plus 10 paid holidays
Summer hours to enjoy the weather
Regular social events such as happy hours and holiday parties
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