Job Description
The Technical Account Manager will build and maintain strategic technical relationships with energy clients, providing expert guidance on system architecture, integration, and performance to ensure customer success and drive value realization in the sustainable energy industry.
Key Responsibilities
- Build and maintain strategic technical relationships with senior client stakeholders such as CIO and CTO.
- Provide architectural guidance to connect customer ecosystems with Kraken's platform, including system design, integrations, and configuration.
- Facilitate product rollouts, upgrades, and configuration changes while managing change effectively.
- Identify and mitigate risks within client accounts through escalation and strategic planning.
- Troubleshoot, support, and resolve technical incidents to ensure customer success.
- Guide configuration and usage decisions to optimize performance and adherence to best practices.
- Manage co-development efforts and joint technical initiatives to address complex issues.
- Gather client feedback to influence product development and roadmap decisions.
Requirements
- Experience in building and maintaining strategic technical relationships with senior stakeholders such as CIOs and CTOs in utility and energy sectors.
- Ability to act as a trusted technical advisor and confidant to senior stakeholders, translating technical vision into outcomes aligned with executive priorities.
- Proven experience in providing deep architectural guidance to connect customer ecosystems with a platform, including guiding system design, integrations, and configuration aligned with architectural principles.
- Experience in driving solution design that ensures scalability, performance, and long-term maintainability of systems.
- Ability to identify opportunities to unlock additional value through feature adoption, platform capabilities, and ecosystem fit.
- Experience in providing regular reports and updates on project status, performance metrics, and potential improvements.
- Experience facilitating product rollouts, upgrades, and configuration changes for clients, managing change effectively and minimizing disruption.
- Ability to identify risks within client accounts and develop mitigation strategies.
- Hands-on technical expertise in triaging and managing technical incidents in partnership with support and engineering teams.
- Experience guiding configuration and usage decisions to ensure best practices and optimal performance.
- Proven ability to provide hands-on support, troubleshooting, and technical insight to quickly resolve client issues.
- Experience managing co-development efforts and joint technical initiatives to address complex issues and ensure successful outcomes.
- Ability to align product and customer roadmaps, advocate for customer needs internally, and provide feedback loops to product and engineering teams.
- Experience gathering client feedback to influence product roadmap decisions.
- Educational background or experience sufficient to perform the above technical and strategic responsibilities (specific degree requirements are not explicitly stated, but relevant technical or engineering experience is implied).
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks: Kraken is a certified Great Place to Work in multiple countries, rated highly on Glassdoor and Kununu
Additional benefits: Opportunities for technical engagement, strategic relationship building, professional development, and contributing to sustainability and energy transformation initiatives
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