Job Description
A Senior Product Manager responsible for developing and managing AI-powered products that enhance outage communication, visualization, reporting, and restoration estimation for utility companies, ensuring effective outage management and improved customer experience.
Key Responsibilities
- Define how Kraken supports utilities in outage preparation, management, and communication
- Shape an integrated suite of AI-powered products to improve outage communication, visualization, and reporting
- Enhance estimated time to restore calculations and customer communication during outages
- Collaborate across data, operations, customer, and platform teams to design and deliver outage-related outcomes
- Prioritize and deliver capabilities that make Kraken a reliable platform during outage events
Requirements
- Experience in defining and supporting utilities in preparing for, managing, and communicating during outages.
- Ability to shape an integrated suite of AI powered products and experiences that improve customer experience during outage events.
- Experience in enhancing outage communication and visualization capabilities, simplifying outage reporting, and improving estimated time to restore calculations.
- Experience collaborating across data, operations, customer, and platform teams to design and deliver outcomes during both blue-sky and storm conditions.
- Ability to work closely across teams to prioritize and deliver capabilities that make the platform reliable during outage events.
Benefits & Perks
Competitive salary range (not specified)
Work environment with accommodations and customization options
Recognition as a Great Place to Work in multiple countries (France, Germany, Spain, Japan, Australia)
High employee satisfaction score (4.7 on Glassdoor in the UK)
Ready to Apply?
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