Job Description
The Senior Client Partner at Kraken is responsible for leading strategic relationships with major utility and energy clients, ensuring value realization, managing escalations, and driving growth through high-level engagement and collaboration at the executive level in the energy technology sector.
Key Responsibilities
- Lead strategic relationships with utility and energy clients at the executive level
- Engage in day-to-day account management and ensure client satisfaction
- Ensure clients realize full value from products and services, aligning technology with their needs
- Manage critical client escalations and coordinate resolution efforts
- Drive growth by managing commercial relationships and identifying new business opportunities
Requirements
- Experience serving as a senior strategic partner to C-level stakeholders and working across all levels of complex, dynamic clients.
- Proven ability to maintain strong, proactive engagement to ensure delivery, satisfaction, and trust with clients.
- Experience ensuring clients get full value from products and operating models, and connecting technology, cultural transformation, and client needs.
- Experience managing clients through escalations for critical issues, and partnering closely with Technical Account Managers and Support to drive resolution.
- Ability to manage commercial relationships and deliver on new business development and revenue targets.
- Experience identifying and shaping early-stage growth opportunities across a portfolio of clients.
- Demonstrated ability to lead strategic relationships with utility and energy clients in the energy sector.
- Strong communication and interpersonal skills to serve as a senior strategic partner and engage effectively with clients at all levels.
- Ability to work hands-on and dive into details when necessary to support client needs.
- Experience in the energy or utility industry is preferred (implied by client sector focus).
Benefits & Perks
Competitive salary and compensation structure
Work environment with a focus on sustainability and innovation
Recognition as a Great Place to Work in multiple countries
High Glassdoor rating of 4.7 in the UK
Tools and environment provided to support potential and growth
Inclusive and accommodating interview process
Ready to Apply?
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