Job Description
The Senior Client Delivery Lead is responsible for managing technology transformation projects for energy industry clients, focusing on migration and long-term technology requirements, by coordinating between client needs and Kraken's platform capabilities to deliver innovative energy management solutions.
Key Responsibilities
- Manage technology domain projects related to billing, finance, and communications for client migrations or long-term requirements.
- Collaborate with Kraken's technology and operational teams and clients to deliver project results.
- Understand Kraken's platform, client requests, and refine solutions to leverage capabilities effectively.
- Integrate technology, people, and processes to develop innovative improvements for clients.
- Support clients in adapting to Kraken's ways of working and development style.
- Coordinate with product managers and developers to communicate development needs and serve as a liaison to clients.
Requirements
- Experience in managing technology domains related to billing, finance, and communications for client projects, either migrating onto a platform or managing long-term technology requirements.
- Ability to work in partnership with both Kraken's technology and operational teams and the client to deliver results for the client’s project or business needs.
- Deep understanding of how Kraken’s platform works, including the ability to understand problems or requests raised by the client and refine solutions to leverage existing and new capabilities.
- Proven ability to bring together technology, people, and processes to innovate improvements for clients.
- Experience supporting clients in adapting to ways of working that are aligned with Kraken’s development style.
- Ability to work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
Benefits & Perks
Compensation/salary range: Not specified
Work schedule: Not specified
Work environment perks: Certified Great Place to Work in multiple countries, rated highly on Glassdoor and Kununu
Additional benefits: Support for accommodations and preferences, inclusive and empathetic work culture, opportunities for career development and impact in sustainable energy
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