Job Description
The Senior Client Delivery Lead is responsible for managing technology migration and long-term requirements for clients, working closely with internal teams and clients to deliver innovative solutions and ensure successful project outcomes in the energy technology sector.
Key Responsibilities
- Manage billing, finance, and communication aspects of client projects.
- Support client migration onto the Kraken platform and manage long-term technology requirements.
- Collaborate with Kraken's technology and operational teams and clients to deliver project results.
- Understand Kraken's systems, analyze client requests, and refine solutions to leverage capabilities.
- Integrate technology, people, and processes to develop innovative improvements for clients.
- Assist clients in adapting to Kraken's ways of working and development style.
- Coordinate with product managers and developers to communicate development needs and serve as a client liaison.
Requirements
- The candidate must have a thorough understanding of how Kraken works, including the ability to understand problems or requests raised by the client and refine solutions to leverage existing and new capabilities.
- The candidate must have experience managing a tech domain related to billing, finance, or communications for client projects, either migrating onto the Kraken platform or managing long-term technology requirements.
- The candidate must have the ability to work in partnership with Kraken's technology and operational teams as well as the client to deliver results for the client’s project or business needs.
- The candidate must be able to bring together technology, people, and processes to innovate improvements for clients.
- The candidate must support clients in adapting to ways of working that are aligned with Kraken’s development style.
- The candidate must work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
Benefits & Perks
Competitive salary and compensation
Work in a collaborative environment with technology and operational teams
Supportive work culture recognized as a Great Place to Work in multiple countries
Flexible work environment with accommodations available upon request
Opportunities to work on innovative projects in the energy sector
Potential for career growth and development within a mission-driven company
Ready to Apply?
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