Job Description
The Client Delivery Lead is responsible for managing and prioritizing the operations product roadmap, collaborating with technical and operational teams to develop innovative solutions, and delivering exceptional product experiences for energy industry clients.
Key Responsibilities
- Create, manage, and prioritize the operations product roadmap in collaboration with Kraken and client teams.
- Work in partnership with technology and operational teams at Kraken and the client to ensure clarity and understanding of the roadmap.
- Identify problems within Kraken's operations and refine solutions to leverage existing and new capabilities.
- Bring together technology, people, and processes to innovate and improve client solutions.
- Manage complex customer journeys across various customer types and end users.
- Coordinate and facilitate the delivery of the product roadmap by bringing together relevant stakeholders.
Requirements
- Hands-on experience as a Client Delivery Lead or similar role with the ability to work as an individual contributor.
- Experience in creating, managing, and prioritising an operations product roadmap to ensure clarity and understanding with both the company and client business.
- Ability to work in partnership with technology and operational teams at Kraken as well as the client.
- Deep understanding of how Kraken works, including the ability to identify problems and refine solutions to leverage existing and new capabilities.
- Proven ability to bring technology, people, and processes together to innovate improvements for clients.
- Experience dealing with complexity across multiple customer journeys involving a variety of customer types and end users.
- Strong problem-solving skills to solve complex problems with great products.
- Excellent collaboration skills to bring all the right people together to deliver the roadmap.
Benefits & Perks
Compensation/salary range not specified
Work environment perks: Certified Great Place to Work in France, Germany, Spain, Japan, and Australia; one of the Best Workplaces on Glassdoor in the UK with a score of 4.7
Flexible and flat organizational structure
Tools and environment provided to unleash potential
Accommodation and interview process customization available upon request
Equal opportunity employer with inclusive policies
Ready to Apply?
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