Job Description
The Client Delivery Lead manages technology migration and long-term requirements for energy clients, working closely with internal teams and clients to deliver solutions, optimize processes, and support digital transformation projects within the energy sector.
Key Responsibilities
- Manage technology domain billing, finance, and communications for client projects.
- Support client migration projects onto the Kraken platform and manage long-term technology requirements.
- Collaborate with Kraken's technology and operational teams and clients to deliver project results.
- Understand Kraken's operations, analyze client requests, and refine solutions to leverage capabilities.
- Integrate technology, people, and processes to develop innovative improvements for clients.
- Assist clients in adapting to Kraken's ways of working and development style.
- Coordinate with product managers and developers to communicate development needs and serve as a client liaison.
Requirements
- Experience in managing a technology domain related to billing, finance, or communications for client projects, either migrating onto a platform or managing long-term technology requirements.
- Ability to work in partnership with both Kraken's technology and operational teams as well as the client to deliver results for client projects or business needs.
- Strong understanding of how Kraken's platform works, including the ability to understand problems or requests raised by the client and refine solutions to leverage existing and new capabilities.
- Proven ability to bring together technology, people, and processes to innovate and improve client outcomes.
- Experience supporting clients in adapting to ways of working that are aligned with Kraken’s development style.
- Ability to work closely with product managers and developers to request development needs and act as a link to the client.
- Demonstrated understanding of business transformation processes, especially in the energy or technology sectors, is preferred but not explicitly stated as mandatory.
- Excellent communication skills to effectively collaborate with internal teams and clients.
- Ability to understand and explain technical concepts to non-technical stakeholders.
- Willingness to support long-term client relationships and manage ongoing technology requirements.
- Knowledge of or experience with energy industry developments, renewable generation, and smart energy systems is desirable but not explicitly mandatory.
- No specific educational qualifications are explicitly listed as mandatory in the job posting.
Benefits & Perks
Competitive salary and compensation
Work in a collaborative environment with close partnership between Kraken and clients
Supportive work environment recognized as a Great Place to Work in multiple countries
Flexible work arrangements and accommodations available upon request
Opportunities to work on innovative projects in the energy sector that aim to create a sustainable future
Ready to Apply?
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