Job Description
The Associate Client Delivery Lead is responsible for managing and prioritizing the operations product roadmap, collaborating with technology and operational teams to solve complex problems, and delivering innovative solutions to enhance customer experiences in the energy management industry.
Key Responsibilities
- Create, manage, and prioritize the operations product roadmap in collaboration with Kraken and client teams
- Work in partnership with Kraken's technology and operational teams as well as the client to ensure clarity and understanding of project goals
- Identify problems within Kraken's operations and refine solutions to leverage existing and new capabilities
- Bring together technology, people, and processes to develop innovative improvements for clients
- Manage complex customer journeys involving multiple customer types and end users
- Coordinate and facilitate the delivery of the product roadmap by bringing together relevant stakeholders
Requirements
- Hands-on experience as a Client Delivery Lead or similar role responsible for creating, managing, and prioritising an operations product roadmap to ensure clarity and understanding with both the Kraken and client business.
- Ability to work in partnership with technology and operational teams at Kraken as well as the client to deliver solutions.
- Deep understanding of how Kraken works, including the ability to identify problems and refine solutions to leverage existing and new capabilities.
- Experience bringing together technology, people, and processes to innovate improvements for clients.
- Experience dealing with complexity across multiple customer journeys involving a variety of customer types and end users.
- Proven ability to play a critical role in coordinating and bringing together the right people to deliver the product roadmap.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Flat and agile organization structure
Certified Great Place to Work in multiple countries (France, Germany, Spain, Japan, Australia)
Recognition as one of the Best Workplaces on Glassdoor in the UK with a score of 4.7
Tools and environment provided to support potential and success
Accommodation and interview process customization available upon request
Ready to Apply?
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