AVP, Servicing Product Lead, Digital Banking

Forbright Bank

Location not specified

Full Time

Posted January 28, 2026

$135k - $160k

Not Specified

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Job Description

The AVP, Servicing Product Lead, Digital Banking, is responsible for overseeing all aspects of customer servicing within the digital banking ecosystem, ensuring a high-quality customer experience and operational efficiency through platform enhancements and cross-functional collaboration.

Key Responsibilities

Lead all aspects of servicing across the digital banking ecosystem
Own end-to-end servicing solutions to ensure exceptional customer experience and operational efficiency
Collaborate with the servicing tech lead to drive platform enhancements and deliver scalable solutions

Requirements

The candidate must have experience leading all aspects of servicing across a digital banking ecosystem, with end-to-end ownership of servicing solutions to ensure exceptional customer experience and operational efficiency.
The candidate must work in close partnership with the existing servicing tech lead, driving platform enhancements and collaborating cross-functionally to deliver scalable solutions.
The candidate must have the ability to perform duties in an office setting, with some positions potentially allowing remote work at management discretion.
The employee must be able to remain in a stationary position for extended periods of time while performing duties.
The employee must have the ability to use hands and fingers to operate technology and office machinery such as printers and scanners.
The employee must have the ability to utilize a computer monitor with visual acuity.
The employee must be able to communicate clearly, verbally and/or in writing, with others.
The candidate must demonstrate flexibility to perform situationally assigned duties outside of the standard job description to support organizational efficiency.