Job Description
The role involves leading client success initiatives for utility programs focused on distributed energy resources, managing relationships, driving growth and revenue, overseeing program operations, and collaborating with internal teams to develop and optimize energy management solutions in the renewable energy sector.
Key Responsibilities
- Own and manage the success of utility programs within the Northeast region, including driving revenue and managing account health.
- Lead and develop a team of Client Success Managers to ensure seamless program launches and operations.
- Collaborate with internal stakeholders to develop and execute growth strategies and cross-functional initiatives.
- Build and maintain strong client relationships, serving as a trusted advisor and escalation point for issues.
- Track, analyze, and report on program metrics; drive renewals and upsell opportunities.
- Support program design, including shaping new program offerings and informing resource requirements.
- Communicate effectively with clients and internal teams to ensure successful program implementation and achievement of goals.
- Develop deep product and service knowledge to effectively communicate capabilities and shape program features.
- Support contract negotiations and develop Statements of Work with clients and partners.
Requirements
- Experience working in or with renewable energy, utilities, grid services or adjacent industries cleantech greentech required
- Excellent communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
- Demonstrated success working directly with a portfolio of clients and programs
- Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
- An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
- The ability to build trust and outstanding client and partner relationships
- Good judgment in a business context
- Experience working with a team in a cross-functional environment
- Experience managing multiple high-priority projects and the ability to make multi-tasking look effortless
- A BS or BA degree
- At least 7-10 years of professional experience in technology services or customer success with a strong preference for experience within a SaaS or enterprise software-related field
- Willingness to travel 25% of the time
Benefits & Perks
Compensation/salary range: $135,000 - $150,000 USD
Work schedule: Flexible schedule
Work environment perks: Casual environment, fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, education assistance program
Additional benefits: 100% paid medical for employees, 401(k) with employer match
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