Job Description
A Sr Client Success Manager at EnergyHub is responsible for managing client relationships, overseeing demand response programs, and ensuring successful program implementation and growth within the utility and energy sector, with a focus on renewable energy and grid services.
Key Responsibilities
- Manage daily operations of demand response programs, including revenue modeling, enrollment, and post-event reporting.
- Proactively coordinate with internal and external stakeholders to meet customer enrollment and grid flexibility commitments.
- Develop and deliver progress reports, ensure compliance with contract requirements, and facilitate program expansion ideas.
- Manage and influence stakeholders to implement project scope and ensure timely exchange of administrative deliverables.
- Support regulatory partnership efforts through participation in working groups, trade organizations, and agency proceedings.
- Advise clients to achieve their goals by understanding needs, guiding program design, and supporting renewals and expansions.
- Analyze and present key results, facilitate meetings, and communicate technical and data-driven messages to clients.
- Maintain ongoing communication with stakeholders to ensure efficient program implementation and address operational needs.
- Develop expertise in demand management, DERs, and program success drivers to effectively communicate and train clients.
- Participate in dispatch duties to ensure flawless execution of demand response events.
Requirements
- A completed Bachelor of Science or Bachelor of Arts degree
- 5-7 years of professional experience in consulting, technology services, or client success
- Experience working in or with renewable energy, utilities, and grid services, or adjacent industries
- Familiarity with New York s utilities sector, including CAISO demand response programs e.g., DRAM, ELRP and state agency grant programs e.g., New York s Energy Commission EPIC program
- Experience with energy efficiency demand-side management program marketing and project implementation methods
Benefits & Perks
Salary range of $120,000 to $140,000 USD
Flexible work schedule
Casual work environment
Fully paid medical insurance for employees
401(k) plan with employer match
Paid parental leave
Education assistance program
Free Citi Bike membership
Secure bike rack
Gym subsidy
Paid holidays and happy hours
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