Job Description
A Senior Client Success Manager at EnergyHub is responsible for managing client relationships, overseeing demand response programs, and supporting energy market participation to help utilities and partners achieve their energy and grid stability goals.
Key Responsibilities
- Manage demand response participation in CPUC CAISO DR programs, including revenue modeling, enrollment, market bidding, dispatch, and post-event reporting.
- Coordinate with stakeholders to ensure customer enrollment and grid flexibility commitments are met.
- Oversee grant funding processes, including progress updates, compliance, and administrative tasks.
- Manage a portfolio of subcontractors to implement project scope and ensure timely deliverables.
- Support California market development through participation in regulatory groups, writing comments, and advocacy efforts.
- Act as a trusted advisor to clients, understanding their needs, guiding program design, and supporting renewals and expansions.
- Communicate technical and data-driven messages effectively to clients and stakeholders.
- Develop deep knowledge of demand management, DERs, and program success drivers to inform client interactions and training.
- Participate in market and utility program event dispatch to ensure flawless execution.
Requirements
- A completed Bachelor of Science or Bachelor of Arts degree
- 5-7 years of professional experience in consulting, technology services, or client success
- Experience working in or with renewable energy, utilities, and grid services, or adjacent industries
- Familiarity with the California utilities sector, including CAISO demand response programs (e.g., DRAM, ELRP) and state agency grant programs (e.g., California Energy Commission EPIC program) is strongly preferred
- Experience with energy efficiency demand-side management program marketing and project implementation methods
- Excellent communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
- Demonstrated success working directly with clients
- Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
- Experience with grant management or managing a program budget is a plus
- An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
- The ability to build trust and outstanding client and partner relationships
- Experience working with a team in a cross-functional, fast-paced work environment
- Experience managing multiple high-priority projects and the ability to make multitasking look effortless
- Candidates must be based in California
- Willing and available to be on a call several weeks per year for after-hours emergency client escalations
Benefits & Perks
Salary range of $120,000 to $140,000 USD
Flexible work schedule
Casual work environment
Fully paid medical insurance for employees
401(k) plan with employer match
Paid parental leave
Education assistance program
Free Citi Bike membership
Secure bike rack
Gym subsidy
Paid holidays and social events
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