Job Description
The Associate Client Success Manager supports utility clients in launching and managing demand response programs, ensuring successful program implementation, maintaining client relationships, and coordinating cross-functional teams to achieve energy management goals.
Key Responsibilities
- Manage client relationships and serve as a trusted advisor to help clients achieve their goals.
- Coordinate and manage program launch tasks, including working with device partners, clients, and internal teams.
- Ensure timely execution of account activities in accordance with standard operating procedures.
- Prepare and present client reports, analyze key results, and communicate technical and data-driven messages.
- Develop deep knowledge of demand management, distributed energy resources, and program success factors.
- Coordinate communication and logistics related to invoicing, reporting, and administrative tasks.
Requirements
- A BS or BA degree
- At least 2-3 years of professional experience in technology services or customer success with a strong preference for experience within a SaaS or enterprise software-related field
- Demonstrated success working directly with clients, preferably having interfaced with or managed the same clients over an extended period of time minimum 2 years
- Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
- Excellent written and verbal communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
- Experience and passion for working with a team in a cross-functional, fast-paced work environment
- Experience managing multiple high-priority projects and the ability to proactively follow up on tasks and projects
- Experience working in or with renewable energy, utilities, grid services or adjacent industries, cleantech, or climate tech preferred
- Ability to build trust and foster outstanding client and partner relationships
- Good judgment in a business context
- Ability to analyze data, confidence with numbers and spreadsheets
- Ability to effectively communicate technical and data-driven messages to clients and stakeholders
- Ability to coordinate and manage communication and logistics around client and subcontractor invoicing processes and related reporting
- Willingness to be based in Los Angeles or California; candidates in western states UT, NV, WA, and OR will also be considered
- Proactive self-starter with the ability to learn quickly
- Strong business judgment and ability to exercise sound decision-making
Benefits & Perks
100% paid medical insurance for employees
401(k) plan with employer match
Flexible work schedule
Casual work environment
Fully stocked fridge and pantry
Free Citi Bike membership
Secure bike rack
Gym subsidy
Paid parental leave
Education assistance program
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