Technical Support Engineer III Hybrid Portland, OR - US
Energy SolutionsPortland, Oregon
Full Time
Posted December 11, 2025
$95k - $125k
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Job Description
A senior technical support engineer responsible for resolving complex customer issues, managing infrastructure and data, automating processes, and mentoring junior staff within a growing energy solutions company, with a focus on delivering excellent customer service and technical excellence.
Key Responsibilities
- Resolve complex customer issues and manage high volume of cases
- Coordinate cross-team resources to accelerate resolution of critical issues
- Manage and maintain infrastructure, networks, servers, and software applications
- Collect, store, analyze, and ensure the security and accessibility of large data volumes
- Automate routine business processes using software solutions and RPA
- Translate technical findings into clear, actionable information for customers
- Mentor and support junior technical support engineers
- Create and maintain troubleshooting guides, runbooks, and incident post-mortems
- Ensure knowledge base documentation is accurate, complete, and technically sound
Requirements
- Minimum of 8 years of experience in a software product support role.
- Experience supporting Cloud and API applications.
- Intermediate to advanced experience with Python scripting.
- Proven ability to execute database data queries and updates.
- Excellent communication and customer service skills.
- Experience in training and mentoring junior staff.
Benefits & Perks
Salary range of $95,000 to $125,000, with a target compensation of $118,000 to $120,000 based on experience and qualifications
Hybrid work schedule with a minimum of 1 day per week onsite at one of the company offices
Generous retirement package
Medical, dental, and vision insurance
Pre-tax contribution plans
Employee Stock Ownership Plan (ESOP)
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