Solar Programs Project Manager I - Consumer Protection Remote - US
Energy SolutionsRemote
Full Time
Posted October 30, 2025
$69k - $79k
Energy Management
Remote
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Application opens on company website
Job Description
The role involves managing consumer protection and complaint resolution for Illinois Shines, a solar incentive program, by assisting consumers, mediating disputes with vendors, and supporting program compliance to promote the adoption of solar energy and ensure consumer rights are protected.
Key Responsibilities
- Assist consumers with complaints related to the Illinois Shines solar incentive program and facilitate resolution with solar companies
- Identify ways to enhance consumer protections within the program
- Document, categorize, and report complaints and disciplinary actions
- Draft disciplinary and pre-disciplinary letters to vendors and entities violating program requirements
- Conduct informal mediations between consumers and program entities
- Update and maintain the public-facing Consumer Protection Database
- Provide educational materials and contribute to workshops on consumer protection topics
- Participate in internal and client meetings and support special projects related to consumer protection
Requirements
- A bachelor’s degree.
- A minimum of 2 years of relevant work experience in consumer protection, complaint handling, and or solar energy.
- Strong written and verbal communication skills.
- Exceptional attention to detail and ability to handle multiple cases.
- Extensive experience using Microsoft Office Office365, SharePoint, and OneNote.
- Ability to work as a member of a high-performing team to help address complaints by consumers participating in the Illinois Shines program.
- Ability to work with consumers both telephonically and via email on their complaints and help facilitate resolution of those complaints with the consumer’s solar companies.
- Ability to document and categorize complaints received.
- Ability to draft disciplinary-related letters to vendors alleged to have violated Program requirements.
- Ability to conduct informal mediation with Program entities, unregistered entities, and consumers related to alleged Program violations.
- Ability to update the public-facing Consumer Protection Database.
- Follow established SOPs for complaint resolution, disciplinary action, and other processes, including communicating directly with solar vendors and customers.
- Document statistics contributing to disciplinary and complaint reporting.
- Provide educational materials related to consumer protection requirements and best practices for vendors participating in Illinois Shines.
- Contribute to educational workshops on consumer protection topics such as marketing best practices and Program requirements.
- Attend and actively participate in regular internal and client meetings, as well as other department and company-wide meetings as scheduled.
- Perform and/or manage special projects related to consumer protection issues, as assigned.
Benefits & Perks
Salary range of $69,000 to $79,000 with a target compensation of $79,000 based on experience and qualifications
Generous retirement package
Medical, dental, and vision insurance
Pre-tax contribution plans
Employee Stock Ownership Plan (ESOP)
Ready to Apply?
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