Property Manager, Multifamily
Empire StateLocation not specified
Full Time
Posted August 10, 2026
$120k - $140k
~40 people viewed this recently
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Job Description
Empire State Realty Trust, Inc.
Key Responsibilities
- Responsible for the overall financial performance of the property, including revenue growth, expense control, and NOI performance
- Conduct monthly financial reviews comparing budget/forecast to actuals and report variances to senior management
- Develop and manage annual operating budgets, capital plans, and multi-year forecasts
- Monitor rent collections, arrears, concessions, and other revenue streams to ensure financial targets are met
- Oversee expense management, vendor costs, and operational efficiencies
- Ability to identify and execute revenue enhancement opportunities
- Ensure a high level of resident satisfaction through proactive communication and responsive service
- Partner with and hold leasing teams accountable for achieving target occupancy, pricing strategy, and conversion targets.
- Review and approve pricing strategies (in coordination with upper management)
- Support leasing teams in driving traffic, managing leads, and executing renewals
- Review and approve resident communications, notices, and policies
- Handle escalated resident issues and ensure timely, solution-oriented resolution
- Support community engagement initiatives to enhance resident retention
- Lead, train, and develop on-site staff including leasing, maintenance, concierge, and administrative teams
- Establish clear performance goals and hold team members accountable to service and operational standards
- Oversee hiring, performance management, and employee development
- Foster a collaborative, service-oriented culture aligned with ESRT values
- Oversee daily building operations, ensuring cleanliness, safety, and functionality of all common areas and amenities
- Conduct regular property inspections and ensure building standards are consistently met
- Manage work order systems to ensure timely completion of maintenance requests
- Ensure compliance with building policies, house rules, and company procedures
- Identify operational risks and implement solutions to mitigate them
- Oversee third-party vendors and contractors, ensuring performance, cost control, and compliance
- Manage contract negotiations, renewals, and vendor relationships
- Ensure all vendors maintain proper insurance and meet building requirements
- Oversee service contracts for maintenance, cleaning, security, and specialty services
- Ensure compliance with NYC housing regulations and agencies, including HPD, DOB, FDNY, and others
- Oversee compliance with affordable housing programs such as Section 8 and City PHEPS where applicable
- Maintain all building permits, certifications, and inspection records
- Manage incident reporting, insurance claims, and risk mitigation strategies
- Ensure staff and vendors complete required safety training and certifications
- Develop and execute capital improvement and renovation plans
- Partner with project management teams to oversee unit renovations and building upgrades
- Monitor project budgets, timelines, and quality of work
- Ensure all construction and alterations comply with building standards and local codes
- Lead property-level initiatives aligned with portfolio and company goals
- Provide regular reporting to senior leadership on financial performance, operations, and resident metrics
- Identify opportunities to improve efficiency, resident experience, and asset value
- Participate in portfolio-wide initiatives and special projects
Requirements
- Strong financial acumen with ability to analyze budgets, forecasts, and financial statements
- Knowledge of residential leasing, rent regulation, and property operations
- Knowledge of NYC housing regulations, including affordable / rent stabilization, HPD compliance, DOB permitting, and local law requirements (e.g. LL11, LL84, LL97)
- Strong leadership and team management skills
- Excellent communication and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment
- Working knowledge of building systems (mechanical, electrical, plumbing)
- Proficiency in Yardi, BuildingLink, Microsoft Office, and related systems
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
Benefits & Perks
- Competitive base salary and bonus
- Health/Dental/Vision insurance
- Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
- Voluntary Enhanced LTD Program
- Voluntary Hospital, Accident, and Cancer Programs
- 401(k) with 100% match up to 5%
- Paid parental leave
- Pre-tax transit accounts
- Employee Assistance Program for emotional, financial, and legal support
Ready to Apply?
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