Operations Coordinator Forensic Services practice
Charles River AssociatesBoston, Massachusetts
Full Time
Posted September 4, 2025
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Job Description
The Operations Coordinator supports the Forensic Services practice by managing billing, project administration, client relationships, marketing, and administrative tasks, ensuring smooth operations and effective communication within the team and with clients.
Key Responsibilities
- Manage high volume project billing, including preparing invoices, drafting work descriptions, and obtaining approvals
- Follow up on and report outstanding project unbilled amounts, receivables, and write-offs
- Provide project administration support such as conflict checks, client retention letters, and vendor invoice processing
- Deliver general administrative support including calendar management, travel arrangements, and file maintenance
- Oversee client relationship management database and support marketing and business development activities
- Coordinate logistics for internal and external meetings and client events
- Act as liaison with corporate departments such as Human Capital, IT, and Financial Administration
Requirements
- Bachelor's degree
- At least 3 years of relevant work experience in a support or billing role, with experience in professional services such as consulting, law, or financial services preferred
- Strong client invoicing experience, ideally with exposure to time-based and fixed price billing, in a high volume environment
- Experience with financial management invoicing software
- Intermediate to advanced proficiency in Microsoft Office applications Word, Excel, PowerPoint, Outlook
- Proven contract management capability, including editing, facilitating, and maintaining client and/or vendor retention letters
- Prior experience with client communications and outreach
- Exceptional attention to detail with a quantitative orientation and focus on quality in work product
- Ability to exercise good judgment and problem-solving skills in a fast-paced environment
- Ability to maintain confidentiality of sensitive information
- Energetic self-starter with strong interpersonal skills, including a cooperative and professional attitude
- Well organized, flexible, and capable of managing multiple priorities simultaneously
- Outstanding written and oral communication skills
- A high level of initiative, a strong work ethic, and dedication to quality
Benefits & Perks
Training programs including technical training, presentation skills, internal seminars, and career mentoring
Comprehensive total rewards program
Wellness programming supporting physical, mental, emotional, and financial well-being
In-house immigration support for foreign nationals
Work location flexibility with a mix of in-office and remote work options
Ready to Apply?
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