Manager, Client Programs and Business Development
Charles River AssociatesLocation not specified
Full Time
Posted September 29, 2025
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Job Description
The role involves managing client relationships and driving business development efforts across practice areas through strategic engagement, data analysis, and cross-team collaboration to support revenue growth at a global consulting firm.
Key Responsibilities
- Develop and implement unified client relationship management frameworks for law firm and corporate clients.
- Create standardized processes for consistent, high-quality client engagement across practice areas and regions.
- Design client engagement models that highlight CRA’s integrated capabilities and thought leadership.
- Conduct whitespace analysis to identify new business opportunities within existing client relationships.
- Coordinate strategic introductions between consultants and clients to expand practice area engagement.
- Leverage thought leadership content to initiate new client conversations and showcase capabilities.
- Utilize analytics and client dashboards to identify high-potential opportunities and develop growth strategies.
- Track and measure the effectiveness of client programs to ensure revenue impact and ROI.
- Design and manage client programs to support consultants in business development efforts.
- Coordinate consultant activities to ensure seamless client experiences and provide market intelligence and insights.
Requirements
- 5-8 years of experience in business development, client relationship management, or program management, preferably within professional services
- Proven track record of identifying and converting business opportunities through strategic relationship building
- Strong analytical skills with experience using CRM systems and business intelligence tools
- Excellent project management and coordination abilities with demonstrated success managing complex, multi-stakeholder initiatives
- Understanding of professional services business models and client buying behaviors
Benefits & Perks
comprehensive total rewards program including a superior benefits package
wellness programming to support physical, mental, emotional and financial well-being
in-house immigration support for foreign nationals and international business travelers
training programs including technical training, presentation skills, internal seminars, and career mentoring
internal firm development activities for leadership and collaboration opportunities
work location flexibility with a hybrid model of 3 to 4 days in the office and remote work
career growth, mentorship, and inclusivity through in-office collaboration
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