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Job Description
A senior ServiceNow Engineer responsible for designing, developing, and managing scalable platform solutions across various modules, leading complex projects, and collaborating with stakeholders to optimize internal operations through automation and integration.
Key Responsibilities
- Design, develop, and deliver scalable features across ServiceNow modules such as ITSM, HRSD, HAM, and Procurement.
- Gather requirements from stakeholders, propose solutions, and integrate cross-functional needs.
- Plan, execute, and manage mid-to-high complexity projects, including dependencies and timelines.
- Evaluate and improve existing ServiceNow solutions, recommending technical enhancements.
- Make architectural decisions to enhance scalability, performance, and platform governance.
- Identify and resolve complex technical issues independently.
- Mentor team members and educate peers on best practices and platform functionalities.
- Contribute to roadmap planning and integration with broader business initiatives.
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 5 years of hands-on experience with ServiceNow as an Architect, Developer, or Technical Lead.
- Proven track record of delivering complex ServiceNow projects, including integrations with other systems.
- ServiceNow Certified System Administrator certification.
- At least one CIS certification e.g., ITSM, HRSD, ITOM CMA or CTA is a strong plus.
- Strong business acumen with a passion for engaging stakeholders and understanding their needs.
- Advanced scripting knowledge in JavaScript, Glide, etc., and understanding of core CS concepts such as data structures and algorithms.
- Experience leading multiple workstreams or cross-functional initiatives.
- Deep knowledge of integration methods including REST, SOAP, IntegrationHub, MID Server.
- Skilled in system performance troubleshooting, platform security, ACLs, and SSO.
- Experience with Make.com or other low-code/no-code integration platforms.
- Familiarity with AI/ML features like Virtual Agent, Predictive Intelligence, and Generative AI.
- Ability to follow QA release processes and contribute to ongoing process improvement.
- Excellent communication skills in English.
- Proactive, analytical, and solution-oriented approach.
Benefits & Perks
generous PTO
hybrid working options
company equity RSUs
comprehensive benefits
extensive parental leave
dedicated volunteer days
access to resources such as gym subsidies, counseling, and well-being programs
clear career paths
internal mobility
dedicated learning program
mentorship opportunities
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