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Job Description
A senior ServiceNow Engineer responsible for designing, developing, and managing scalable platform solutions across various modules, leading complex projects, and collaborating with stakeholders to optimize internal processes through automation and integration.
Key Responsibilities
- Design, develop, and deliver scalable features across ServiceNow modules such as ITSM, HRSD, HAM, and Procurement.
- Gather requirements from stakeholders, propose solutions, and integrate cross-functional needs.
- Plan, execute, and manage mid-to-high complexity projects, including dependencies and timelines.
- Evaluate and improve existing ServiceNow solutions, recommending technical enhancements.
- Make architectural decisions to improve platform scalability, performance, and governance.
- Identify and resolve complex technical issues independently.
- Mentor team members and share best practices on ServiceNow functionality and integrations.
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 5 years of hands-on experience with ServiceNow as an Architect, Developer, or Technical Lead.
- Proven track record of delivering complex ServiceNow projects, including integrations with other systems.
- ServiceNow Certified System Administrator at minimum.
- Experience leading multiple workstreams or cross-functional initiatives.
- Strong business acumen with a passion for engaging stakeholders and understanding their needs.
- Advanced scripting knowledge in JavaScript, Glide, etc., and understanding of core CS concepts such as data structures and algorithms.
- Experience with system performance troubleshooting, platform security, ACLs, and SSO.
- Experience with integration methods including REST, SOAP, IntegrationHub, and MID.
- Experience with Make.com or other low-code/no-code integration platforms.
- Familiarity with AI/ML features like Virtual Agent, Predictive Intelligence, and Generative AI.
- Ability to plan and execute mid-to-high complexity projects, proactively managing dependencies and timelines.
- Ability to evaluate and improve existing solutions, recommending technical enhancements to meet evolving business needs.
- Ability to make architectural decisions that improve scalability, performance, and platform governance.
- Ability to identify and resolve complex issues creatively and independently.
- Follows QA release processes and contributes to ongoing process improvement.
- Excellent communication skills in English.
- Proactive, analytical, and solution-oriented mindset.
- Mentoring skills and ability to share knowledge with junior team members.
Benefits & Perks
generous PTO
hybrid working options
company equity RSUs
comprehensive benefits
extensive parental leave
dedicated volunteer days
access to resources such as gym subsidies, counseling, and well-being programs
clear career paths
internal mobility
dedicated learning program
mentorship opportunities
Ready to Apply?
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