Job Description
The role involves leading customer success and strategic transformation initiatives within the Retail CPG industry by managing executive relationships, driving value realization, and fostering innovation using Celonis' Process Intelligence platform.
Key Responsibilities
- Lead and manage customer success initiatives for strategic clients in the Retail CPG industry.
- Engage with C-Level executives to define long-term vision and align Celonis solutions with business transformation goals.
- Drive measurable business impact by promoting platform adoption and ensuring project success.
- Build and maintain strong relationships with key stakeholders, including internal teams and external executives.
- Internalize customer strategies and targets to ensure delivery aligns with business objectives.
- Resolve escalations efficiently by orchestrating internal resources and teams.
- Organize and lead customer advisory boards to gather insights and foster innovation.
- Act as the voice of the customer within the company to influence product development and service offerings.
- Represent Celonis at industry events, webinars, and thought leadership platforms.
- Mentor and coach team members, providing guidance for their success and performance improvement.
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related experience within the Retail CPG industry.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
Benefits & Perks
Total compensation package includes base salary, bonus, commission, equity, and benefits
Generous PTO
Hybrid working options
Company equity RSUs
Comprehensive benefits
Extensive parental leave
Dedicated volunteer days
Access to gym subsidies
Counseling and well-being programs
Internal mobility and mentorship opportunities
Clear career paths
Inclusive and supportive community
Global collaboration environment
Ready to Apply?
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