Job Description
The role involves leading customer success initiatives for strategic clients in the Public Sector, driving business transformation through data-driven insights, managing executive relationships, and ensuring platform adoption and value realization within complex organizations.
Key Responsibilities
- Lead and manage relationships with strategic customers, including C-level engagement, to define long-term vision and ensure customer success.
- Drive measurable business impact by orchestrating cross-functional teams to support customer transformation initiatives.
- Internalize customer strategies and targets to align Celonis delivery and support business-critical problem solving.
- Ensure high-quality, on-time project delivery, adoption, and customer satisfaction within accounts.
- Organize and lead customer advisory boards and act as the voice of the customer to influence product development and service offerings.
Requirements
- Minimum 10 years of relevant customer success, strategy consulting, or related experience within the Public Sector.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of working with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills.
- Are self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
Benefits & Perks
Compensation/salary range (total compensation package including base salary, bonus, commission, equity)
Work schedule (flexible hybrid work model, unlimited PTO, generous PTO policies)
Work environment perks (inclusive parental leave policy, subsidized Wellhub memberships, mental health counseling, Wellness Weeks, paid Impact Days, inclusion initiatives)
Additional benefits (ownership through RSUs and refresh grants, continuous growth opportunities through learning programs and mentorship, holistic well-being support, community engagement and sustainability initiatives, global inclusion and diversity programs)
Ready to Apply?
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