Job Description
The role involves leading strategic customer success initiatives within the Manufacturing Automotive industry by managing executive relationships, driving business transformation through data and process optimization, and ensuring the adoption and value realization of Celonis' Process Intelligence platform.
Key Responsibilities
- Lead and manage customer success initiatives for strategic clients in the Manufacturing Automotive industry.
- Engage with C-level executives to define long-term vision and strategic objectives for utilizing Celonis platform.
- Drive measurable business impact by ensuring adoption and value realization of Celonis solutions within customer organizations.
- Coordinate cross-functional teams to deliver projects on time and meet customer satisfaction and usage targets.
- Build and maintain strong relationships with key stakeholders, including internal teams and external executives.
- Mentor and coach team members and customer organizations to increase platform adoption and organizational maturity.
- Influence customer stakeholders through executive communication, industry expertise, and product knowledge.
- Organize and lead customer advisory boards to gather insights and foster innovation.
- Act as the voice of the customer within the company to align product development and service offerings with customer needs.
Requirements
- Minimum 10 years of relevant customer success, strategy consulting, or related experience within the Manufacturing Automotive industry.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to successfully work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
Benefits & Perks
Total compensation package will include base salary, bonus, commission, equity benefits
Hybrid working options
Generous PTO
Comprehensive benefits
Extensive parental leave
Dedicated volunteer days
Access to resources such as gym subsidies, counseling, and well-being programs
Clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities
Opportunity to work with award-winning process mining technology
Join a dynamic, international team of talented individuals
Contribute ideas in an open culture with autonomous teams
Ready to Apply?
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