Job Description
The role involves leading customer success and strategic transformation initiatives for key clients within the digital technology and online travel industries, acting as a trusted advisor to C-level executives, driving value realization, and fostering innovation to maximize business impact with Celonis' Process Intelligence platform.
Key Responsibilities
- Lead and manage customer success initiatives for strategic clients, ensuring value realization and platform adoption.
- Engage with C-Level executives to define long-term vision and align Celonis solutions with customer strategic objectives.
- Drive measurable business impact by orchestrating cross-functional teams and supporting transformational initiatives.
- Develop and maintain strong relationships with key stakeholders, embedding Celonis into their strategic goals.
- Influence customer stakeholders through executive communication, product expertise, and industry knowledge.
- Manage the end-to-end customer value journey, including resolving escalations and ensuring project delivery aligns with customer targets.
- Organize and lead customer advisory boards to gather insights, address industry challenges, and foster innovation.
- Act as the voice of the customer within the company to align product development and service offerings with customer needs.
Requirements
- Minimum of 10 years of relevant customer success, strategy consulting, or related experience within digital technology.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to successfully work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
Benefits & Perks
Total compensation package will include base salary, bonus, commission, equity benefits
Hybrid working options
Generous PTO
Comprehensive benefits
Extensive parental leave
Dedicated volunteer days
Access to resources such as gym subsidies, counseling, and well-being programs
Internal mobility and mentorship opportunities
Dedicated learning programs
Ready to Apply?
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