Job Description
The role involves leading customer success initiatives for strategic clients in the CPG industry, driving business transformation through data-driven insights, managing executive relationships, and ensuring the adoption and value realization of Celonis' Process Mining platform.
Key Responsibilities
- Lead and manage strategic customer relationships, including C-level engagement, to define long-term vision and drive business transformation.
- Ensure successful adoption and value realization of Celonis platform within customer accounts through end-to-end program management.
- Coordinate cross-functional teams to deliver projects on time, meet customer expectations, and resolve escalations effectively.
- Internalize customer strategies and targets to align Celonis delivery with their business objectives.
- Organize and lead customer advisory boards and act as a customer advocate within the company to influence product development and service offerings.
Requirements
- Minimum 10 years of relevant customer success, strategy consulting, or related experience within the CPG industry.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to successfully work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
Benefits & Perks
Compensation/salary range including base salary, bonus, commission, and equity
Work schedule with flexible hybrid work model and unlimited PTO in applicable regions
Work environment perks such as inclusive parental leave policy (24 weeks paid leave for primary carers, 12 weeks for supporting carers), subsidized Wellhub memberships, mental health counseling, Wellness Weeks, and participation in Impact Days for community and environmental causes
Continuous growth opportunities through learning frameworks, mentorship programs, and access to learning platforms
Holistic well-being support including mental health and health benefits
Global inclusion initiatives like Inclusion Think Tank and Inclusion Days
Ready to Apply?
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