Job Description
The role involves leading customer success and strategic transformation initiatives for key clients, acting as a trusted advisor to C-level executives, and driving value realization with Celonis' Process Mining platform to enable business process improvements and innovation.
Key Responsibilities
- Lead and manage customer success initiatives for strategic clients, ensuring value realization and adoption of Celonis platform.
- Engage with C-level executives to define long-term vision and strategic objectives for process transformation.
- Coordinate cross-functional teams to deliver projects on time, resolve escalations, and align delivery with customer strategy.
- Build and maintain strong relationships with key stakeholders, embedding Celonis into their strategic goals.
- Drive measurable business impact by influencing stakeholders, establishing program roadmaps, and developing value plans.
- Organize and lead customer advisory boards and serve as the voice of the customer within the company.
- Represent Celonis at industry events, webinars, and thought leadership platforms to promote customer advocacy and innovation.
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related experience or similar industries such as Production, Manufacturing etc.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence.
- Knowledge of how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
Benefits & Perks
Compensation/salary range (base salary, bonus, commission, equity, benefits)
Work schedule (flexible hybrid work model, unlimited PTO, generous PTO)
Work environment perks (inclusive parental leave policy, mental health counseling, Wellness Weeks, community and environmental volunteering days, inclusion initiatives)
Additional benefits (Restricted Stock Units RSUs, merit-based refresh grants, access to learning and mentorship programs, subsidized Wellhub memberships, paid time off for volunteering, inclusion and diversity programs)
Ready to Apply?
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