Job Description
The role involves leading strategic customer success initiatives within the Retail CPG industry, driving business transformation through data and process optimization, managing executive relationships, and ensuring the adoption and value realization of Celonis' Process Intelligence platform.
Key Responsibilities
- Lead and manage customer success initiatives for strategic clients in the Retail CPG industry.
- Engage with C-level executives to define long-term vision and align Celonis solutions with business transformation goals.
- Drive measurable business impact by ensuring platform adoption and value realization across client processes.
- Build and maintain strong relationships with key stakeholders, including internal teams and external executives.
- Coordinate cross-functional teams to deliver projects on time, meet client satisfaction, and achieve adoption targets.
- Mentor and coach team members and customer organizations to increase platform adoption and organizational maturity.
- Resolve customer escalations efficiently by orchestrating internal resources and aligning delivery with customer strategy.
- Organize and lead customer advisory boards to gather insights, address industry challenges, and foster innovation.
- Act as the voice of the customer within the company to influence product development and service offerings.
- Represent Celonis at industry events, webinars, and thought leadership platforms to promote customer advocacy and brand presence.
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related experience within the Retail CPG industry.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to successfully work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
Benefits & Perks
Total compensation package will include base salary, bonus, commission, equity benefits
Hybrid working options
Generous PTO
Comprehensive benefits
Extensive parental leave
Dedicated volunteer days
Access to resources such as gym subsidies, counseling, and well-being programs
Clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities
Opportunity to work with award-winning process mining technology
Join a dynamic, international team of talented individuals
Contribute ideas in an open culture with autonomous teams
Ready to Apply?
Join Celonis and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Celonis
More jobs at Celonis
Senior Value Engineer
Celonis
NEW
Paris
Full Time
21h
Senior Value Consultant - Data Analytics Supply Chain Transformation
Celonis
NEW
Paris
Full Time
21h
Senior Process Intelligence and Automation Consultant
Celonis
NEW
Paris
Full Time
21h
More jobs in Munich, Germany
Operations Analytics Engineer - m/w/d
Octopus Energy
Munich
Full Time
Dec 17
Territory Systems Engineer, Commercial, Germany
Pure Storage
Munich
Full Time
Dec 18
Partner Technical Manager
Pure Storage
Munich
Full Time
Dec 20