Job Description
The role involves leading strategic customer success initiatives within the Manufacturing Automotive industry, driving business transformation through data and process optimization, and managing executive relationships to ensure value realization and platform adoption.
Key Responsibilities
- Lead and manage customer success initiatives for strategic clients in manufacturing and automotive industries.
- Engage with C-level executives to define long-term vision and align Celonis solutions with business transformation goals.
- Drive measurable business impact by ensuring platform adoption and value realization within customer accounts.
- Coordinate cross-functional teams to support customer engagements and ensure proper resource allocation.
- Mentor and coach team members and customer organizations to increase platform adoption and maturity.
- Manage customer escalations and ensure timely resolution of issues.
- Internalize customer strategies and targets to align Celonis delivery with business objectives.
- Organize and lead customer advisory boards and industry events to gather insights and promote thought leadership.
- Act as the voice of the customer within the company to influence product development and service offerings.
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related experience within the Manufacturing Automotive industry.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
Benefits & Perks
Total compensation package will include base salary, bonus, commission, equity benefits
Hybrid working options
Generous PTO
Comprehensive benefits
Extensive parental leave
Dedicated volunteer days
Access to resources such as gym subsidies, counseling, and well-being programs
Clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities
Opportunity to work with leading process mining technology
Global collaboration with an international team
Open culture with autonomous teams
Ready to Apply?
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