Job Description
The role involves leading customer success and strategic transformation initiatives within the Logistics Transportation industry by managing executive relationships, driving value realization, and fostering innovation to maximize business impact with Celonis' Process Intelligence platform.
Key Responsibilities
- Lead and manage customer success initiatives for strategic clients in the Logistics Transportation industry.
- Engage with C-Level executives to define long-term vision and drive business transformation using Celonis platform.
- Coordinate cross-functional teams to ensure successful project delivery, adoption, and value realization.
- Build and maintain strong relationships with key stakeholders, embedding Celonis into their strategic objectives.
- Influence customer stakeholders through executive communication, product knowledge, and industry expertise.
- Drive customer value journey, including establishing program roadmaps and resolving escalations.
- Internalize customer strategies and targets to align Celonis delivery with business goals.
- Organize and lead customer advisory boards and act as the voice of the customer within the company.
- Represent Celonis at industry events, webinars, and thought leadership platforms.
- Mentor and coach team members, providing guidance for their success and performance improvement.
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related experience within the Logistics Transportation industry or similar industries.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to successfully work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
- Willingness to travel to meet with customer stakeholder needs.
Benefits & Perks
25-50% total compensation package including base salary, bonus, commission, equity benefits
Hybrid working options
Generous PTO
Comprehensive benefits
Extensive parental leave
Dedicated volunteer days
Gym subsidies
Counseling and well-being programs
Internal mobility and mentorship opportunities
Clear career paths
Access to resources for personal well-being
Ready to Apply?
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