Service Desk Analyst Intern
Cannon DesignDenver, Colorado
Internship
Posted November 20, 2025
$23 - $28/hr
Apply Now
Application opens on company website
Job Description
This internship involves providing technical support and troubleshooting for end users, managing hardware and software upgrades, and assisting with IT operations under the guidance of the IT team, primarily in a Windows and Microsoft Office environment.
Key Responsibilities
- Monitor Helpdesk tickets, escalate issues, work with clients, and close tickets
- Provide end user support through troubleshooting Windows and Microsoft Office issues
- Prepare, set up, and coordinate employee equipment
- Identify hardware and software upgrade needs and coordinate with System Administrators for implementation
- Participate in testing and evaluating hardware and software in collaboration with IT staff
- Modify existing hardware and software to meet specific needs
- Maintain peripherals such as printers
Requirements
- Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
- Knowledge of MS Windows desktop and Microsoft Office is required.
- Strong communication skills and innovative thinking are essential.
- Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.
Benefits & Perks
Salary range of $22.50 to $27.50 hourly
Paid time off
Flex-time schedules
Remote work options
401k plan
Medical, dental, and vision coverage
Flexible spending account options
Voluntary insurances
Employee perk programs
Ready to Apply?
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