Service Desk Analyst Intern
Cannon DesignChicago, Illinois
Full Time
Posted November 10, 2025
$20 - $26/hr
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Application opens on company website
Job Description
Assist the IT team by providing end user support, troubleshooting hardware and software issues, managing equipment setup and upgrades, and participating in testing and evaluation of new technology in a professional and user-friendly manner.
Key Responsibilities
- Monitor Helpdesk tickets, escalate issues, work with clients, and close tickets
- Provide end user support, troubleshooting Windows and Microsoft Office issues
- Prepare, set up, and coordinate employee equipment
- Identify hardware and software upgrade needs and coordinate with System Administrators for implementation
- Participate in testing and evaluating hardware and software
- Modify existing hardware and software to meet specific needs
- Maintain peripherals such as printers
Requirements
- Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
- Knowledge of MS Windows desktop and Microsoft Office is required.
- Strong communication skills and innovative thinking are essential.
- Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.
Benefits & Perks
Medical, dental and vision coverage
Flexible spending account options
Voluntary insurances
Paid time off
Flex-time schedules
Remote work options
401k plan
Employee perk programs
Ready to Apply?
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